You have access to a ticketing system; we normally answer every ticket within the same day if it has been raised in the morning. Furthermore, we offer health checks and ongoing consultancy. You also have access to a “Getting Started” guide in the system.
Absolutely! We want to make sure you are making the correct choice, for us the process is very important as every manufacturing business does things differently. That’s why we are doing a prototyping for you. In a “nutshell” this is a way for you to make sure the process from your factory is replicated in the system. We will take a sample of your data and create that for you.
If you are on a monthly subscription, you will be billed from the 1st of each month. I.e. if you commence you service mid-month we will calculate and invoice the remaining days until the 1st the following month and then start your billing.
A user can have full access on the system. For instance, production managers, operations, accountants, sales, or any other employees that require unrestricted access on the system.
An operator is someone that is working on a specific machine in the factory. They have restricted access and therefore can only see the relevant work cells. They can have their time recorded on the machine and see any upcoming work instructions or materials required for that.
In the “Partners” section you can add or create your suppliers list, customers, subcontractors, prospects, or others. You can do that by accessing the side dashboard in the “Sales Module” and click on “new”.
Data deletion is allowed on the system. This means that you can delete all your current data from the Admin section. Use this while you are trialing the system. For security, when you are ready to go live, please disable the feature. (Our support team can re-enable it if needed.)
You can delete “all orders”, “all orders and items”, “orders, items and partners”.
YES!
There are five ways to get this data into your system:
- Import it from a supported accountancy system. (Press the import button below – You can access that by going to the “ADMIN” module > Start up wizard.)
- Copy and paste it from a spreadsheet using this wizard. (“ADMIN” module > Start up wizard > “Sample here”. (Press “Next” at the bottom of this page.)
- Type them in one by one. (Sales menu, Item and Partners dashboards.)
- Use the spreadsheet import tools on the Sales -> Other operations menu. (The “Analysis reports” extension is required. See Admin -> Licensing.)
- Let us do it for you. Contact support and ask about our Quick Start package.
For the trial you do not need to add any credit card details. Once the trial or prototyping has finalized you only then need to add your payment method and accept the Manu Online T&C’s.
If you are choosing a monthly subscription, you will be able to upgrade, downgrade, change the number of users or operators at any point through the admin section in your system. If you wish to cancel a subscription Manu online will require at least 1 month notice prior to the cancellation date.
If you are using an annual subscription, again you would be able to upgrade, downgrade, change the number of users or operators at any point through the admin console. This will not affect your current agreement and you will not enter into a new annual agreement.
In both cases you account will stay active until the subscription period ends.
You can cancel by accessing the ticketing support within your Manu Online system or contact support via email.
Concurrent user pricing: you decide and set the maximum number of concurrent users that can be logged into your system at the same time. The number of named users (with usernames and passwords) is unlimited. If a user does not log out, they will be logged out automatically after 2 hours of inactivity and their license released. An “Operator” is a person for whom time is being recorded against production work orders. Use of the work cell screen for collecting operator time is not counted against the licensed concurrent user count. Additional operators can be licensed in packs.
Ticket-based support is provided according to our Fair Use policy. Additional training, consultancy and data migration services are available.
